Customer Feedback And Customer Reviews: Which One Helps Improve Your Business In 2025?
91% of small businesses collect customer reviews but ignore customer feedback. Starbucks found 91 improvement opportunities just by listening to app feedback, not reviews. While most small business owners chase five-star reviews on Google, they’re missing the hidden goldmine that actually transforms businesses from the inside out. After working with dozens of local business owners,
What Is Sentiment Analysis? And Why It Is Important for Local Businesses
Sentiment analysis shows what your customers think about your business, your products or services, even when they don’t say it out loud. Running a local business is hard, but what makes it harder is guessing what your customers want. Sentiment analysis takes away the guesswork. It reads between the lines of your feedback and tells
10 Reasons Your Small Business Is Not Getting Repeat Customers (And How To Fix This Fast)
86% of sales in your business come from repeat customers. These are the people that hold the stakes in your business. And their opinion is important. It can make or shut you down. But 9 out of 10 business owners never pay attention. They’re busy running the business until it’s too late. When issues arise
This New Affiliate Program Is Just the Easiest Way to Make Money Online
Affiliate Marketers Like You Are Already Taking Advantage Of This New, Hot Opportunity Fast! Everything You Need To Know To Finally Earn Online With Your smartphone, Zero Tech Skills, Little Experience, And Without Having To Pay To Join An Affiliate Network. Most affiliate programs are not built to make you succeed. They’re built to make
Why Customer Feedback Is the Secret Weapon Your Business Needs to Grow
If you’re running a business, whether it’s a cozy café, a local clothing shop, or a digital service — there’s one thing you simply can’t afford to ignore: customer feedback. Sure, you might think you’re doing great because you’re making sales, getting likes on social media, or hearing the occasional “nice job” from a happy
The Untapped Power of Feedback in Growing Small Businesses
Walk into any small business and ask the owner how things are going, and chances are you’ll hear something like: “We’re doing okay. Sales could be better, but people seem to like us.” That’s the thing about small business owners, we’re optimistic by nature. But optimism, while necessary, can also be a blindfold. Because “people
Every Pharmacy Business Needs a Customer Feedback System to Stay Ahead
Walk into a pharmacy in Lagos, Accra, Enugu, or Kumasi, and you’ll likely see something familiar: shelves neatly lined with medications, a counter with a pharmacist in a white coat, and a few customers, some asking for prescriptions, others picking up common drugs like paracetamol or antibiotics. Business seems steady. People come in and out.
