How Manual Customer Feedback Is Quietly Costing Your Business Money (And What To Do About It)
You’ve probably heard a customer say, “I complained last time but nothing changed.”Now imagine how many others didn’t even bother to speak up again. That’s the real danger of manual customer feedback. It doesn’t just miss data, it quietly loses you money. For many local businesses in Nigeria, feedback lives everywhere: WhatsApp chats, casual conversations,
